Sage 50 was developed by the Sage Group for small and medium industries. It will assist you in handling your financial and accounting needs. It is designed on a powerful platform which makes your work quite easy and simple. There are instances where you may come across some technical issues while working on Sage 50 software. One such technical issue which acts as an obstacle in your smooth functioning is Sage 50 “Cannot E-mail Transaction” or you may face “Sage 50 Error When Using Outlook 365 This issue can be seen in Sage 50 US Edition.



Description: When you come across this Sage 50 error, then you can see the following situations taking place:


  • Invoices cannot be mailed from Sage 50-US Edition.
  • Invoice appears while emailing, but no further process takes place.
  • Printer may show the system tray but e-mail doesn’t appear on screen.
  • Windows show email is sent and allows the new transaction but, message doesn’t appear on the computer screen.
  • Unable to open email transactions when MS Outlook is opened.
  • Unable to email when either Outlook or Thunderbird is running.
  • Before sending the invoice, you need to open Email applications.

Read Sage 50 error when using Outlook 2016

Here are causes which are responsible for the Sage 50 “Cannot Email Transaction” error:


  • Email program may not be compatible with Sage 50-US Edition.
  • Email client has not set Windows as a default.
  • Email Writer is corrupt or damaged.
  • Email Writer is configured properly.
  • UAC (User Account Control) is blocking communication between Sage 50 and Email application.
  • Older version of Sage 50 is installed on the workstation.
  • Windows Updates are pending.




To resolve Sage 50 “Cannot Email Transaction” error, you will have to follow the solutions below:


Solution I: Run Sage 50 as Administrator


  • Close “Sage 50” software running in your system.
  • Right-click on “Sage 50” icon in your desktop and click on “Properties” option.
  • Click on “Compatibility” tab.
  • Click on the checkbox of “Run the program as Administrator”.
  • Go to “Apply” option and then click on “OK”.


Solution II: Run Microsoft Outlook as Administrator


  • Browse the directory of Outlook installation.
  • Right-click on the “executable” option for the program.
  • Click on Properties > Advanced > Run as Administrator.
  • Go to “Compatibility” tab. In case, it is not present on your version of Outlook, then right-click on the executable > Troubleshoot Compatibility.
  • Click on “The program needs additional permissions” and go through the wizard and finish the process.
  • This process will internally set the “Run ad Administrator” flag, in case, the properties does not have a “compatibility tab”.


By following the solutions mentioned in this article, you can easily resolve this issue. In case, you still need technical support assistance, then you can contact us.

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